Visiting Pivot for the first time? Whether you’re coming in for physiotherapy, chiropractic, massage therapy, pelvic floor care, osteopathy, pedorthics, kinesiology, or a sports medicine consultation, this guide will help you know what to expect — and how to feel comfortable and prepared.

 Our goal is to make your first visit clear, stress-free, and supportive from the moment you walk through the door.

 Before Your Appointment

 Complete Your Online Intake Form

You’ll receive an email with your intake form after booking. Completing this ahead of time helps your clinician review your health history, symptoms, and goals before you arrive.

 Why this matters:

  • Saves time during your appointment

  • Ensures we understand your concerns

  • Helps your clinician create a personalized treatment plan

 If you prefer, you can complete the form in the clinic.

Bring Any Relevant Medical Information

You do not need a doctor’s referral — but bring these if you have them:

  • Imaging reports (X-ray, MRI, ultrasound)

  • Notes from previous clinicians

  • Medication list

  • Orthotics or braces you currently use

 This helps us assess your condition more accurately.

 Wear Comfortable Clothing

Choose clothing that allows for easy movement and exposure of the area being assessed.

Some examples:

  • Shorts for knee, hip, or ankle injuries

  • Tank top or T-shirt for shoulder or upper back issues

  • Leggings, joggers, or athletic wear

If you forget, don’t worry — we can adjust.

 Arrive 5–10 Minutes Early

This helps with:

  • Parking

  • Checking in

  • Confirming paperwork

  • Preparing for your assessment

Pivot Bloor West has neighbourhood famous stairs with motivational phrases to help you get your steps in upon arrival and Mimico has wheelchair accessible entryways. Both clinics have beautiful and comfortable waiting areas.

 What to Expect During Your Appointment

Each appointment is one-on-one with a registered clinician who is trained to assess, diagnose, and treat your condition using evidence-based practice.

 Step 1 — Discussion & Health History

 Your clinician will start by asking about:

  • Your symptoms

  • When they began

  • How they affect daily activities

  • Your goals (e.g., return to sport, reduce pain, improve mobility)

 This helps identify patterns and contributing factors.

 Step 2 — Physical Assessment

 Depending on your concern, this may include:

  • Range of motion testing

  • Strength testing

  • Posture and movement assessment

  • Functional testing (e.g., walking, lifting, balance)

  • Palpation or gentle hands-on examination

 Pelvic floor physiotherapy assessments also include detailed explanation, consent, and options.

 Step 3 — Diagnosis & Plan

Your clinician will explain:

  • What’s causing your symptoms

  • Which structures are involved

  • What the evidence recommends

  • What your treatment plan looks like

We encourage questions and open discussion.

 Step 4 — Treatment

 Treatment often begins during the first visit and may include:

  • Manual therapy

  • Soft tissue techniques

  • Joint mobilization

  • Exercise therapy

  • Movement retraining

  • Education on pacing, mechanics, or activity modification

Treatment is individualized and goal-focused.

After Your Appointment

Home Exercise Program (If Recommended)

 Your clinician may send you exercise videos or instructions via email to support your recovery between visits. Consistent practice helps you make meaningful progress.

 When to Book Your Next Appointment

 Depending on your condition, you may be recommended:

  • Follow-up appointments weekly

  • A progression plan over several weeks

  • Multidisciplinary care (e.g., physio + RMT, physio + sports med)

 Your clinician will explain how frequently you should return for the best results.

 Billing & Insurance

 Most private insurance plans cover:

  • Physiotherapy

  • Chiropractic

  • Massage therapy

  • Osteopathy

  • Dietitian services

  • Pelvic floor physiotherapy

Coverage varies by provider.

Ask us if you need treatment receipts or an appointment summary.

For the following specific services:

Physiotherapy

 Bring gym shoes if possible.

Expect movement testing, strength assessment, and treatment on the first visit.

 Pelvic Floor Physiotherapy

Your physiotherapist will review your comfort level, consent, and assessment structure before beginning.

Internal exams are optional and performed only with full consent.

 Sports Medicine Physician

 Bring a list of your medications and any past imaging.

If you’re an athlete, bring your training schedule.

 Pedorthics / Orthotics

Bring your shoes — athletic, daily wear, and work footwear if relevant.

 Massage Therapy (RMT)

Discuss your pressure preferences and comfort level.

Your RMT will explain treatment options before beginning.

 When to Contact the Clinic Before Your Visit

Please reach out if you:

 Have questions about what to wear

  • Want to update or add medical information

  • Need to adjust your appointment

  • Are experiencing new or worsening symptoms

 Our team is here to support you.

 

Pivot Sport Medicine and Orthopaedics

Pivot Sport Medicine and Orthopaedics

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