Your First Visit to Pivot Sport Medicine and Orthopaedics:

What to Expect

Starting care at a new clinic can feel overwhelming — especially when you’re dealing with pain or injury. At Pivot, our goal is to make your first visit feel welcoming, informative, and stress-free from the moment you walk through the door.

Whether you’re visiting for physiotherapy, chiropractic care, massage therapy, pelvic floor physiotherapy, osteopathy, kinesiology, pedorthics, nutrition, or a sports medicine consultation, here’s what you can expect.

Before Your Appointment

Complete Your Intake Form

You’ll receive an online intake form after booking. Completing it ahead of time helps your clinician better understand your history, symptoms, and goals before you arrive.

Bring Relevant Information

If available, please bring:

• Imaging reports (X-ray, MRI, ultrasound)
• Medication list
• Orthotics, braces, or supportive devices
• Notes from previous healthcare providers

A doctor’s referral is not required.

Wear Comfortable Clothing

Wear clothing that allows easy movement and access to the area being assessed:

• Shorts for lower body injuries
• Tank top or T-shirt for upper body concerns
• Athletic or comfortable clothing

Arrive 5–10 Minutes Early

This gives you time to check in, confirm paperwork, and settle in before your appointment.

Our Bloor West location features the clinic’s well-known motivational staircase, while our Mimico clinic offers wheelchair-accessible entryways and convenient access for all patients.

During Your Appointment

Every appointment is one-on-one with a registered clinician using evidence-based assessment and treatment approaches.

Your Visit May Include:

• Discussion of your symptoms and goals
• Movement, mobility, and strength assessment
• Hands-on examination
• Diagnosis and treatment planning
• Treatment during the first visit

Depending on your needs, treatment may include:

• Manual therapy
• Exercise therapy
• Soft tissue treatment
• Movement retraining
• Education and recovery strategies

Pelvic floor physiotherapy appointments always include detailed explanation, informed consent, and patient comfort throughout the process.

After Your Appointment

Your clinician may provide:

• Home exercises or mobility programs
• Activity recommendations
• Follow-up scheduling guidance
• Referrals for collaborative care if needed

Many patients benefit from a progressive treatment plan designed to support long-term recovery, performance, and injury prevention.

Insurance & Billing

Most extended health benefit plans cover services such as:

• Physiotherapy
• Massage therapy
• Chiropractic care
• Osteopathy
• Pelvic floor physiotherapy
• Nutrition counselling

Coverage varies by provider. Receipts and documentation are available upon request.

Questions Before Your Visit?

Our team is happy to help if you have questions about:

• What to wear
• Insurance coverage
• Appointment changes
• Preparing for your assessment

We look forward to helping you move, recover, and perform with confidence.