Frequently Asked Questions
No. Physiotherapists, chiropractors, massage therapists, and dietitians do not require referrals. Some insurance plans may require one for reimbursement.
Comfortable clothing, your health history, and any imaging reports if available.
Yes, we do. At Pivot Sport, we care for children and teens in a calm, supportive environment. Depending on your child’s needs, they may be treated by one of our physiotherapists, chiropractors, massage therapists, or kinesiologists.
Every treatment is adapted to your child’s age, comfort level, and stage of development. We always take the time to explain what we’re doing, move at a pace that feels right, and make sure both parents and kids feel comfortable every step of the way.
Yes, we do. Our team regularly works with older adults and provides personalized care to support mobility, strength, balance, and overall comfort. Treatment may help with concerns such as arthritis, balance or fall prevention, post-surgical recovery, joint stiffness, and maintaining everyday independence.
Care is always adapted to your comfort level and goals, with a focus on safe, thoughtful movement and long-term well-being.
Yes, we do. At Pivot Sport Medicine & Orthopaedics, our team regularly works with elite and high-performance athletes, alongside recreational athletes and active individuals. Care is tailored to the demands of your sport, training schedule, and performance goals — whether you’re preparing for competition, recovering from injury, or optimizing performance.
Our multidisciplinary approach allows athletes to benefit from coordinated care across physiotherapy, chiropractic, massage therapy, sports medicine, kinesiology, and more — all under one roof.
Appointment lengths vary depending on the service and your individual treatment plan. Most initial assessments are longer, allowing time for a thorough evaluation and discussion of your goals, while follow-up visits are typically shorter. Your practitioner will recommend the appropriate appointment length to ensure you receive the care you need.
Yes, we do. Our clinic treats both WSIB (Workplace Safety and Insurance Board) and MVA (motor vehicle accident) cases. If you’ve been injured at work or in a motor vehicle accident, our team can guide you through the process, help with required paperwork, and coordinate your care.
Depending on your situation, a referral or specific documentation may be required. Our front desk team will walk you through what’s needed and help make the process as smooth as possible.
Yes. Paid street parking is available near both our clinics. If you have any questions about parking options before your visit, our front desk team is happy to help.
Yes. All clinicians at Pivot Sport Medicine & Orthopaedics are fully registered, licensed, and in good standing with their respective regulatory colleges. Our team meets all professional and continuing education requirements to ensure safe, high-quality care.
Yes, we do. Pivot Sport Medicine & Orthopaedics offers virtual care options across several services, depending on your needs.
Virtual appointments are available with our physiotherapists, chiropractors, dietitian, and sports medicine physician, allowing for assessments, follow-ups, education, and treatment planning from the comfort of home.
We also offer virtual strength and conditioning with Luke Cattet, which can be provided independently or as part of a delegated care treatment plan.
Our team will help determine whether virtual care is appropriate for you and guide you toward the best option. To book a virtual appointment, don't hesitate to get in touch with us at the clinic, and we will help you set up the appointment that is best suited for you.